To stop contributing – even if you only want to stop for a while – you have to opt out of the Scheme. If you do this, your employer will also stop paying contributions and you’ll stop building up retirement savings.
You can opt out using your member account at nowgateway.com. You’ll need your NOW: Pensions contract ID and date of birth to activate your account if you haven’t already done this.
Log in to your account, select your job contract on the dashboard and select ‘Opt out’ to start the process. You’ll get a confirmation email saying you have successfully opted out of the Scheme.
If you’d prefer to fill in a paper form, please contact us online at contactpensionsadmin.com/nowpensions and ask for a copy of the opt-out form, or email email@example.com. To help us help you faster, please quote your full name and address, plus your NOW: Pensions contract ID and National Insurance number in the email.
You can also call our member support team on 0330 100 3334 from 9am to 5pm, Monday to Friday. When you contact us, please quote your full name and address, plus your NOW: Pensions contract ID and National Insurance number. We might record your call to help us improve our service to you.
You can restart your contributions at any time by opting back in. Simply ask your employer to put you back into the Scheme. Or, you can opt in using your member account at nowgateway.com. Log in to your account, select your job contract on the dashboard and select ‘Opt in’. We’ll contact you to let you know when you’ve successfully opted into the Scheme.
Again, if you’d prefer to fill in a paper form, contact us using the details above and ask for a copy of the opt-in/request to join form.
Remember to tell your employer so they can restart their contributions to your retirement savings (though they’ll get a notification through our employer website).