Costs and charges

Our simple, competitive price structure is designed to meet the needs of every size of business, however large or small, while being transparent and fair for Scheme members.

Group of people round a table

Monthly service charges

Our monthly service charge includes:

  • step-by-step guidance to managing your client’s workplace pension with us
  • access to the NOW: Pensions Gateway payroll website where you can quickly and easily upload pension details for your clients
  • clear, easy-to-understand communications that meet statutory requirements, sent to your client’s employees by email
  • access to help and support from a network of local relationship managers, and
  • a dedicated UK-based phone helpline.

Cost-effective basic charges

Even the basic charge represents significant savings on the £36.00 + VAT a month cost for an employer working directly with NOW: Pensions. This reflects the considerable amount of support payroll bureaus offer for auto enrolment administration.

Employer using a payroll bureau and NOW: Pensions Gateway Number of active members Basic monthly charge
1-4 £12.50 + VAT
5 and over £20.00 + VAT

There is some flexibility with our costs. Please contact us on 0330 100 3336 (Monday to Friday, 9am to 5pm) to find out what kind of discounts might be available for your clients.

Member charges – transparent and fair

We have three separate charges for members. We believe splitting the charges in this way spreads the costs fairly across all members and makes it easier to understand what they pay for their pension savings every year.

Charge For Amount
Administration charge Running the Scheme £1.50 a month/£18 a year
Investment management charge Investing the money in the Scheme 0.3% of value of pension savings each year
Transaction costs Buying and selling investments Factored into investment returns


Transaction costs vary from year to year. We don’t charge for these separately – instead we factor them into the returns on the Scheme’s investments.