Managing your employee communications

We can manage this process for you, saving you time and effort and helping you keep your workplace pension compliant.

When you reach your duties start date, you will have to explain exactly what this means for your employees and set out their options clearly. These are called ‘statutory communications’ and are a key part of your auto enrolment duties. We can manage this process for you ensuring that you remain compliant with your legal obligations.

Our statutory communications for employees are clear, concise, easy to understand and act on, and comply with auto enrolment legislation. They explain pensions in normal, everyday language.

The communications cover four key areas of the auto enrolment process:

  • postponement (if you decide to do this)
  • assessment
  • enrolment
  • confirmation of opting out of or into the Scheme.

How we send communications

Our preferred way to send communications to your employees is to email them directly. To do this, we’ll need up-to-date email addresses for all your employees.

This is the easiest option for you, as all you have to do is include your employees’ email addresses in your payroll file and keep them up to date. We’ll send the communications automatically within the statutory timescales.

In the unlikely event an employee doesn’t have an email address, we’ll use the default email address provided by you.

Benefit statements

Each year we send all enrolled employees an annual benefit statement. This gives them a snapshot of the value of their pension savings with us for the previous year and explains our charges for managing their pension.

What is an annual benefit statement?