To manage your pension savings, we need personal details from you.
We’re committed to protecting and respecting your privacy and we take good care of the personal details you give us. This is a summary of how we use, store and protect your personal details.
You can also contact us at firstname.lastname@example.org or call 0330 100 3334 (Monday to Friday, 9am to 5pm) and ask for a copy of the data protection factsheet. We send you a copy of this when you first become a member of the Scheme.
Playing your part
It’s very important that the personal details we have about you are accurate and up to date. Please remember to check and update your personal details regularly, especially if you move home or job. We also tend to contact members by email, so it’s important that you keep your email address up to date. If you want to make changes to your personal details, you can tell your employer or update your email address using your member account at nowgateway.com.
How we collect and store your personal details
Your employer will pass your personal details to us when you’re enrolled in the Scheme.
We may collect more personal details from you when you contact our member support team, or activate and use your member account on the Gateway member website.
Our safeguards for storing and processing personal details meet the requirements of European Union (EU) data security law, set out in the General Data Protection Regulation (GDPR). If we have to give your information to other organisations, we insist they meet the same requirements.
We’ll keep your personal details for as long as we need to manage your pension savings and meet our legal obligations.
How we use your personal details
We only use your personal details to manage your pension savings in the Scheme.
This does mean we sometimes have to share them with other organisations such as our administrators, IT providers and ‘data cleaning’ services (that specialise in checking the quality and accuracy of personal details). We’ll only do this if it’s needed to manage the Scheme or something to do with your benefits, or if there’s a legal requirement we must comply with.
We won’t sell your personal details to anyone.
If you’ve given us permission (see Your rights below), we may sometimes send you marketing information about our services and allow other selected organisations to do this. You can opt out of receiving marketing information by contacting us at email@example.com.
You have the right to see and change any of the personal details we hold about you.
You can ask us to delete the personal details we hold about you if there’s no good reason for us to keep them. We must do this unless, for example, there’s a legal need for us to keep them. This is known as the ‘right to be forgotten’.
Sometimes we may ask your permission to use your personal details for particular reasons—for example, to send you marketing information. You don’t have to give permission and if you do, you can withdraw your permission at any time. This may mean we can’t provide some services for you, so we’ll make this clear if you ask to withdraw your permission.
To use your rights in any of the ways set out here, please contact our data protection officer at DPO@nowpensions.com.