You can’t amend the data for a pay period once you’ve finished importing your pension data file (generic input file). If you need to make amendments after a pay period has been processed, you’ll need to do this on the next file you upload for the following pay period.
If you upload the file and the system shows there are errors in the data, you’ll need to choose ‘Cancel and upload a new file’. Although you can simply edit your file and re-upload it, it’s best to fix this kind of error in your payroll software so it doesn’t recur.
If you do edit a file and re-upload it, remember to also amend the details in your payroll to make sure you upload the correct data in future payroll periods.
If the payroll period has been processed and you need to make amendments urgently, please call our client support team on 0330 100 3336 from 9am to 5pm, Monday to Friday (please be ready to give your four-digit employer code). We may record your call to help us improve our service to you.
Or, contact us by email at firstname.lastname@example.org. Please include your four-digit employer code in the email. This will help us to help you faster.