Help and support for Employers
From setting up your workplace pension scheme, through to managing contributions, and keeping your scheme compliant, our FAQs and guides are here to help.
No. The auto enrolment thresholds remain the same for eligible, non-eligible and entitled employees, regardless of who is paying their salary. If you have already been enrolled into your employer’s workplace pension, you’ll remain a member of the scheme.
If you’re a new employee, and you’re receiving 80% of your salary, you might not meet the eligibility criteria for auto enrolment.
Yes. We can send statutory communications to your employees, including entitled workers and non-eligible jobholders who don’t join the Scheme.
We don’t charge you extra to send this information by email – either direct to each employee, if you’ve given us their email addresses, or to a common mailbox managed by your HR or payroll department. They’ll be responsible for forwarding the communications to your employees.
We have a net pay scheme, which means pension contributions come out of your pay before income tax is taken off. If you’re a taxpayer you get automatic tax relief, but if you don’t pay tax you don’t get any tax relief. NOW: Pensions wants to make sure non-taxpayers don’t miss out, so we have our own tax top-up scheme.
If you haven’t paid tax on any of your UK earnings in a tax year (April to April), we promise to top up your pension savings by the amount of tax relief you’ve missed out on for that year. You can do this at the end of each year.
To apply for your tax top-up, please fill in a claim form. You’ll need to give HM Revenue & Customs permission to tell us about your tax situation. You can do this on the claim form.
Members can view their benefit statement on a secure online website at Statements.nowpensions.com.
- If we have their email address, we send them an email explaining how to log in to the website and see their benefit statement.
- If we don’t have an email address for them, we post a letter to their home address which explains how to log in to the website and see their benefit statement.