We aim to provide an excellent service, but we know things do go wrong from time to time. If there’s something you’re not happy about, please tell us as soon as possible. We’ll do our best to put it right.
Phone: 0330 100 3334 (Monday to Friday, 9am-5pm)
Or, write to: NOW: Pensions, Maclaren House, Talbot Road, Stretford, Manchester, M32 0FP
We aim to resolve complaints promptly and fairly. If you’re not happy with the way we’ve handled your complaint you can use our formal complaints process, the Internal Dispute Resolution Process.