When you set up now:u we send a one-time code to your mobile phone, so we can double-check it’s you. Getting this text won’t cost you anything.

Every time you log in to now:u after that, we send you a one-time code. But once you’ve set up now:u, you can choose to have the code sent to your email address.

This is called two-factor authentication. It’s a way we keep your details safe.

Find out more about how we use and protect your personal details in our privacy policy.

If you had a Gateway account with us before, go to the now:u login page and log in with the same username and password you’ve used previously.

Once you’ve done this, you’ll get an email with a security code and a link to finish setting up now:u. If you’re trying to log in but don’t get the email, please ask us for help using webchat.

Want to set up a new workplace or payroll bureau with us?
You can set up a new workplace account or a new payroll bureau account at any time.

For more about logging in, read this guide to logging in for workplaces.

There could be a few reasons as to why this is happening. Our guide can help you find a solution.

First, log in to now:u. Follow the steps in our guide for a step-by-step explainer of the process.

If you’re logged in to now:u but don’t do anything for 20 minutes, you’ll see a message asking if you want to stay logged in. This is to keep your now:pensions account and your personal details safe.

To stay logged in, you need to reply to that message within 10 minutes. Otherwise, you’ll be automatically logged out to protect your now:pensions account.

The only time this won’t happen is if you’re a workplace user processing large pension data files.

now:u is designed to work with most payroll software.

You need to submit accurate data to make sure you meet your auto enrolment duties by The Pensions Regulator’s deadlines, so it’s essential your payroll software can handle the requirements of auto enrolment. Ask your payroll department or payroll software provider what systems they have to deal with auto enrolment, including assessing and communicating with workers.

After you upload your pension data file, we’ll email you to tell you how much we’re going to collect, and usually take payment by Direct Debit from your nominated account three working days later.

New member contributions will also be collected three working days after each new member’s opt-out window ends.