Do you need extra support?
If you tell us what extra support you need, we’ll try our best to help you.
IMPORTANT: We can’t give financial advice
We can offer you tools and resources to help you with your retirement journey, and links to guidance from other organisations.
now:pensions and the NOW: Pension Trustee can’t give you financial advice.
Help from now:pensions
Bereavement
If you need any support about a bereavement, please read our bereavement guide and call us on 0333 091 8612.
Give someone access to your pension to help you
You can choose someone, such as a trusted family member, friend or financial advisor, to have access to your now:pensions account and to act on your behalf. In now:u you can choose to give someone ‘read only’ or ‘full’ access. If you want to set this up, please contact us on live chat or call us on 0333 091 8612. We’ll ask you to give the details and email address of the person you’ve chosen.
You can read more about this in our guide.
Accessing now:pensions in other ways
If you need information in a different format, such as braille or audio material, please call us on 03330918612 and we’ll do our best to help.
Find your old pensions
If you’ve had a pension from a previous job but lost track of it after moving or changing your details, you can use the Pension Lab service in now:u. Pension Lab uses any information you do have to find lost pensions. Learn how to find and combine your pensions.
Help from others
MoneyHelper
The government-backed MoneyHelper service offers free, impartial help.
You can also use MoneyHelper to find a Financial Conduct Authority (FCA)-regulated financial adviser who can give advice on pensions. Go to MoneyHelper.
Pension Wise
Pension Wise is a service from MoneyHelper, backed by government. They offer free, impartial guidance to over 50s, and explain the different options you have to take money from your pension.
Phone: 0800 138 3944
Web: Pension Wise online booking form.
The Pensions Regulator
The Pensions Regulator supervises the UK’s workplace pension schemes. They make sure that employers put their workers into a pension scheme and pay money into it. They also make sure that workplace pension schemes are run properly.
Phone: 0845 600 0707
Email: customersupport@thepensionsregulator.gov.uk
Web: thepensionsregulator.gov.uk
The Pensions Ombudsman
The Pensions Ombudsman is an independent organisation set up by law to investigate complaints or disputes about pension schemes.
Phone: 0207 630 2200
Email: enquiries@pensions-ombudsman.org.uk
Web: pensions-ombudsman.org.uk
The Pension Tracing Service
The Pension Tracing Service, run by the Department for Work and Pensions, can help you find lost pension savings from previous workplaces.
Phone: 0345 600 2537
