Support for employers

Frequently asked questions

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Employers FAQ
Logging in to now:u

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Employers FAQ
How do you resolve matching queries?

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Employers FAQ
When do you upload your first pension data file?

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Employers FAQ
How do you set up a workplace pension in now:u?

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Employers FAQ
What is a worker action file?

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Employers FAQ
How do you correct workers' contributions?

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Employers FAQ
How do you set up your first payroll in now:u?

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Employers FAQ
How does tax relief work in now:pensions?

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Guides

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How to use your Gateway details to log in to now:u 

Moved from Gateway? Here’s how to log in to now:u for the first time.  Use t...
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Employers
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Why is saving for retirement important?

Yes, there’s the State Pension. But that’s only about £10,000 a year. Have you also che...
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Employers
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Logging into now:u for employers

If you’re an employer who’s moved from Gateway to now:u If you’ve logged in...
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Employers

Processing exception contributions

Exception contributions can be processed at any time to upload lump sum bespoke contrib...
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Employers

Updating pay period values 

now:u creates payroll schedules based on your payroll frequency. Yo...
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Employers
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now:u common errors and warnings

We’ve produced this guide to help you deal with all the errors you’re likely to see whe...
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Employers
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Giving workers an opt-out period end date

You must give each worker you enrol the end date of their one-month opt-out period. Thi...
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Employers
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What other checks happen when uploading a pension data file?

Once the member matching’s done – the records in the pension data file have been ...
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Employers
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Fixing errors when uploading a pension data file

There are two levels of checks we carry out on each pension data file you upload. File-...
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Employers
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How do you know what actions your workers have taken?

You’ll need to update your payroll system with these actions before you run your next p...
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Employers
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How do you correct contributions for a worker?

What can you edit?  You can only correct a worker’s payments for pay periods that have ...
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Employers
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Adding a new, or missing, worker to a pay period

As well as editing details for existing workers in a pay period, you can enrol missing ...
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Employers

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