Support for members

Frequently asked questions

face-id

Member FAQ
Logging in to now:u

face-id

Member FAQ
How to get started with now:u

face-id

Member FAQ
Updating your details in now:u

face-id

Member FAQ
How do you stop paying in?

face-id

Member FAQ
How do you change your investments?

face-id

Member FAQ
Checking your investment history

face-id

Member FAQ
How do you manage your pension with now:u? 

face-id

Member FAQ
What is an annual benefit statement?

All topics
View all FAQs

Guides for members

See all guides
Senior man walking and using mobile phone outdoors

Logging in to now:u

If you’re logging in to your now:pensions account for the first time Go to the&nb...
Army soldier embracing his grandmother at home

Bereavement

There may come a time when you have to deal with the affairs of someone who has died. W...
Young woman working from home with a boston terrier dog

Additional support

Do you need extra support? If you tell us what extra support you need, we’ll try our be...
Happy mature man day dreaming during coffee time at home.

Taking your money out of now:pensions

This guide is to help you understand the different ways you can take your money out of ...

Help with unlocking my account

Why was my account locked? As part of our routine security monitoring, some accounts ar...
A cheerful and well dressed senior couple of African American descent sit on the steps of the Lincoln Memorial while on a fun and relaxing winter trip to Washington DC.

How we work out the future value of your pension savings

You can see an estimate of your future pension savings: We show all future estimates of...
Shot of a young man going over his finances at home

Why does the value of your investments go up and down? 

How investments work  Your pension savings are invested in the financial markets. ...
Mature man relaxing at home, sitting on the sofa sending text message with mobile phone. Lifestyle concept.

What happens to the money you pay in to your pension savings?

We take great care to protect the money you pay in to your pension savings. Your workpl...
Smiling young Indian man sitting at home while using laptop

Updating your details in now:u

What can you update in now:u? Your mobile number Log in to now:u. From your Snapshot, c...
A happy elderly couple is dancing in the kitchen

How to use the retirement planner

Log in to now:u. From your Snapshot, go to Plan your retirement. You’ll ...
Asian woman wearing a hijab looking down at paper on desk

Transferring other pensions into your now:pensions account 

Why bring all your pensions together?   How to transfer other pensions in   W...
Adult Black Male Smiling While Cycling In The City After Work

Transferring your pension savings out of now:pensions

Make sure transferring out is right for you You’ll need to decide whether transferring ...

Looking for something?