There may come a time when you have to deal with the affairs of someone who has died. We appreciate how difficult this can be.
How to tell us someone has died
Contact us
Call us on 0333 091 8612 and you’ll be put straight through to an adviser. Please give us the full name, date of birth and National Insurance number of the person who has died. You’ll find their National Insurance number on a payslip or P60, or on letters or emails from HM Revenue & Customs (HMRC). It’s in this format: QQ 12 34 56 Y.
What we need to know
We’ll need to know who’s dealing with their affairs. If this isn’t you, please give us the contact details of the person who is. We’ll need to pay out the money from the person’s now:pensions account. So we’ll need information about their family and dependants. We’ll make this easier by sending you a form setting out exactly what we need.
The now:pensions Trustee has the final say over who gets this money. This means it can be paid without inheritance tax (although this is expected to change from 6 April 2027). But the Trustee will usually take into account any instructions the person left about who to pay the money to.
What we’ll do
If we find you’re entitled to money from the now:pensions account of the person who has died, we’ll ask you to send evidence of your identity. We’ll also need bank details so we can pay the money. We’ll make all this easier by sending you a form setting out exactly what we need from you.
Time limits
If, by the time we pay out the money, it’s been two years since the date we were told about the person’s death, their pension savings will be taxed according to HM Revenue & Customs rules. If we haven’t paid all the money from the now:pensions account within six years of the date of the person’s death, the now:pensions rules say we can’t make any more payments.
What about State Pension?
If the person who has died was getting a State Pension, you’ll need to tell the Pension Service they’ve died. Call the helpline on 0800 731 0469.
