Members will get an annual statement if they have pension savings in their now:pensions account as of the most recent 31 March.

Members won’t get an annual statement if they no longer have any now:pensions savings. This is usually because they’ve taken their now:pensions savings or transferred them to another pension scheme.

Here are some examples of why a member might not get an annual statement. 

• We hadn’t received any contributions up to the most recent 31 March and we don’t have any contributions for earlier periods. 

• They’ve opted out of now:pensions. 

• They’ve received a refund of their contributions, transferred out or taken all their pension savings. 

Each annual statement only shows contributions paid up to the most recent 31 March. Members can see an up-to-date record of the payments in to their pension savings at any time by logging in to now:u.

If a member pays in to their pension savings through a salary sacrifice scheme you, as the workplace, pay contributions on their behalf. So the statement won’t show any member contributions. All the contributions will be shown as workplace contributions. 

Yes. If a member joined at any time between 1 April 2025 and 31 March 2026, their annual statement will show the contributions and charges that were paid during that period.  

We sometimes have to adjust the value of pension savings to put right something that’s gone wrong because of an administrative error. Visit our guide to learn more.