Report it to us on webchat. It’s likely to be a scam. No-one from now:pensions will ever phone, email or message you to ask you to pay money to us.
Your workplace takes your pension payments out of your earnings and pays them to us. You don’t have to do anything.
If you get a communication from us and you’re not sure if it’s genuine, please ask us on webchat first. Please do not click any links in any communications where you are not sure it is a genuine now:pensions communication. We should be able to check straight away whether it’s from us or not. To do this we may need to ask you for some personal details – name, address and National Insurance number – so please be ready to give these.