now:pensions is authorised and regulated as a master trust pension scheme by The Pensions Regulator. Your pension savings are held in a trust which is separate from your workplace and now:pensions.  

We employ a  custodian, a specialist company responsible for guarding and protecting your money. It holds the money in a ring-fenced account on behalf of our Trustee. Our custodian is State Street, one of the world’s largest custodians with a high credit rating. This ensures your pension savings can’t be accessed or used improperly. 

Pension scams are increasing. Every day criminals find more sophisticated ways to con pension savers out of their money.   

Things to watch out for 

• Any contact about your pension that comes out of the blue, even if the caller claims to be from your bank or a government department.    
• Claims that you can get at your pension savings before age 55 without paying large amounts of tax. You can’t.     
• Website promotions, phone calls, text messages, emails or adverts encouraging you to transfer your pension savings to get cash or a loan.   
• Offers of ‘one-off’, ‘unique’ or ‘time-limited’ investment opportunities—especially if they involve transferring money abroad.   

How to avoid and report scams

• Don’t sign anything or transfer money without speaking to MoneyHelper on 0800 011 3797.   
• If you think you’ve already become the victim of a scam, call Report Fraud on 0300 123 2040.   
• Check who you’re dealing with before changing your pension arrangements. Check the Financial Conduct Authority website to see if the firm or person you’re dealing with is authorised by the FCA.   
• Find out more about pension scams at MoneyHelper or The Pensions Regulator. 

More information

Read more about how to protect yourself from scams in our blog: Five things pension scammers don’t want you to know.

Report it to us on webchat. It’s likely to be a scam. No-one from now:pensions will ever phone, email or message you to ask you to pay money to us. 

Your workplace takes your pension payments out of your earnings and pays them to us. You don’t have to do anything.  

If you get a communication from us and you’re not sure if it’s genuine, please ask us on webchat first. Please do not click any links in any communications where you are not sure it is a genuine now:pensions communication. We should be able to check straight away whether it’s from us or not. To do this we may need to ask you for some personal details – name, address and National Insurance number – so please be ready to give these.