To see the charges that have been taken from your now:pensions account, log in to now:u and choose Transactions. Then choose Charges.
You’ll see your charges as a table with the following headings.
- Date – when the charge was taken from your account.
- Transaction type – what the charge is for. There are two types.
- Account charge – this covers the cost of running your pension, including maintaining your account and providing member services.
- Investment charge – this is taken to cover the cost of managing your pension investments. Note: you won’t see any investment charges before 12 May 2025 because before this date your investment charges were taken by reducing the unit price on the funds that your money was invested in. Since 12 May 2025 we no longer do this and instead show you your investment charge separately. We’ve made this change so you can more clearly see the investment charges you pay.
- Amount – how much was taken from your account.
It automatically shows all charges from the last 30 days. Use Select dates to see charges from an earlier period.