Stop paying in

If you don’t want to pay in to a workplace pension with now:pensions, follow these steps to let us know.

If you’ve logged in to now:u before

Log in to now:u and, under the name of the workplace you want to stop paying in to, choose Stop paying in.

If you’ve never logged in to now:u

  1. Go to our online form to stop paying in.
  2. Put in your account number. If you don’t know it, choose ‘I don’t know my account number’, and put in your date of birth, last name and National Insurance number.
  3. Choose ‘Continue’ and follow the on-screen instructions.

Important! If you qualify for a refund, this will come from your workplace and not now:pensions.

Re-enrolment

By law, your workplace must check if you qualify to be in a pension every three years and re-enrol you if you do. They must do this even if you've asked to stop paying into your account before. But, you will get a chance to stop paying into your account again, if you want to.

Re-enrolment explained

Start paying in again

Remember, you can start paying into your now:pensions account again at any time. If you do, your workplace will also re-start its payments. Re-start your payments using now:u.

Log in to now:u

Frequently asked questions

See all support for members

Our dedicated page will give you the details you need to stop paying in to your pension.

You can stop paying into your now:pensions account at any time. But, if it’s been more than a month since you were enrolled, you won’t get your payments back. Your pension savings will stay invested until you retire and start to take your money, or you transfer your pension savings out to another pension.

Your workplace pays in to your pension as well as you. If you stop paying in, your workplace stops paying in too. So you lose the extra money they pay in.  

If you don’t pay into your pension, you miss out on tax relief, which is extra money from the government.  

And you’ll miss out on building up any more pension savings for your future.

Your pension savings always belong to you. They stay in now:pensions and we carry on looking after them. They’ll stay invested until you retire and start to take your money, or you transfer your pension savings out to another pension provider. 

You’re still a member of now:pensions. You have full access to your now:pensions account and the money in it belongs to you. You can carry on using now:u to manage your pension savings. For example, you can choose a different planned retirement age, or change who you want to pass your savings on to when you die.  

Charges will carry on coming out of your pension savings. Read more about our costs and charges.  

Yes, you can start paying in again at any time. If you have to stop paying in for a while, have a plan to start paying in again as soon as you can afford to.  

If you start paying in to your pension again, your workplace must also re-start its payments if you earn more than £6,240 a year (£520 a month or £120 a week).  

Log in to now:u. From your Snapshot, go to Start saving and follow the instructions.