Internal dispute resolution form (stage 1)

If you’re not happy with how we’ve handled your complaint, write to us setting out the details of your complaint, using our internal dispute resolution form (stage 1).

You can either print this form and return it by post, or save it to your device, complete online and return it by email.

What we’ll do to put it right

We’ll acknowledge your complaint within five days and we’ll give you a response or a decision within two months.

If there’s a delay, we’ll explain why and tell you when you can expect a decision.