Help and support for Payroll bureaus
We want to help you to set up and manage your clients’ pension schemes quickly and effectively. Our handy guides can help.
FAQs
No. The auto enrolment thresholds remain the same for eligible, non-eligible and entitled employees, regardless of who is paying their salary. If you have already been enrolled into your employer’s workplace pension, you’ll remain a member of the scheme.
If you’re a new employee, and you’re receiving 80% of your salary, you might not meet the eligibility criteria for auto enrolment.
We have a net pay scheme, which means pension contributions come out of your pay before income tax is taken off. If you’re a taxpayer you get automatic tax relief, but if you don’t pay tax you don’t get any tax relief. NOW: Pensions wants to make sure non-taxpayers don’t miss out, so we have our own tax top-up scheme.
If you haven’t paid tax on any of your UK earnings in a tax year (April to April), we promise to top up your pension savings by the amount of tax relief you’ve missed out on for that year. You can do this at the end of each year.
To apply for your tax top-up, please fill in a claim form. You’ll need to give HM Revenue & Customs permission to tell us about your tax situation. You can do this on the claim form.
Yes, we can send statutory auto enrolment communications to your employees on your behalf. We include this as part of your service – we don’t charge you extra.
We can send communications by email:
- direct to each employee, if we have their email address, or
- to your common mailbox – a central email address, for example in your HR or payroll department – to be forwarded on to each employee.