| Step 1 – tell us what’s wrong Email or call us with the details of your complaint. Email: complaints@nowpensions.com Phone: 0330 100 3336 (Mon to Fri, 9am-5pm) |
What we’ll do to put it right Our complaints team, together with the team responsible for the area you’re complaining about, will look at your complaint. |
| Step 2 – we’ll keep you up to date | What we’ll do to put it right We’ll acknowledge your complaint within two days. Every ten working days after that, or before, we’ll give you an update. |
| Step 3 – we’ll give you a detailed response | What we’ll do to put it right We’ll give you a response that explains your complaint in detail and the steps we’ll take – or have taken – to put it right. |
| Step 4 – we’ll give you a final response and close your complaint | What we’ll do We’ll give you a final response that goes through your complaint in detail and addresses all the points you’ve raised, along with the actions we’ve taken to resolve your complaint. |