NOW: Pensions reviews from our customers

We’re proud of the service we offer – but don’t just take our word for it! Read some of our NOW: Pensions reviews and find out what we’re doing to make our service even better.

NOW: Pensions in numbers

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2.3 million+

members trust us with their pensions

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28,000+

employers and payroll bureaus work with us

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£4 billion

worth of assets are under our management in November

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91%

of members are satisfied with our service*

What our customers say

Every month our UK-based support teams help thousands of customers. Read what some of them have to say about their experiences with NOW: Pensions.

One of your advisers has gone above and beyond to help my client achieve her goals. He was extremely helpful, professional, knowledgeable and couldn't do enough for us. A rare gem in the world of customer service.
Sabrina, translator who called us on behalf of one of our members, 7 January 2022
Very efficient service with quick turnaround response time. Thank you!
Member, 10 August 2022
Information spot on, request done in minutes.
Member, 19 May 2022
I deal with 4 other pensions providers and I wish they were all NOW: Pensions.
Employer, January 2022
It was my first ever pension fund and your colleague over the phone has been really great and patient and to my satisfaction. Thank you.
Member, 8 March 2022
The agent explained everything in detail which made it easy to understand.
Member, 4 August 2022
From my first initial enquiry to receiving my paperwork, I have been most impressed with the level of customer service.
Member, 15 April 2022
Great polite service on every call and dealt with very quickly & professionally.
Member, 2 August 2022
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Improvements we're working on

We’re always working to improve our services. Recently we’ve: 

Get in touch

We love hearing from our customers and reading our NOW: Pensions reviews. If you’re happy with the service you’ve received, if you’ve got a question we can help with or if you’d like to suggest improvements, please get in touch and let us know.

Contact us

* Source: our member satisfaction score is based on the percentage of positive feedback we received via our phone support channel for members between January 2024 and March 2024.