FAQs for members
If you haven’t logged in to your now:pensions account before, visit our Start page where you’ll find step-by-step instructions on how to get set up.
If you’d like to be guided through logging in, watch our video.
If you need more help, look at our guide to logging in to now:u.
If you’re a member, follow the link below to set up now:u and start saving.
Members: step-by-step member log-in instructions and video guide
If you’re a workplace or payroll bureau, choose one of the links below.
Employers: how to set up a workplace pension in now:u
Payroll bureaus: how to set up a payroll bureau on now:u
You can learn more about all the details you can update, along with the details you can’t, in our guide.
To see a list of the payments that have been invested in your now:pensions account, log in to now:u and choose Transactions. Then choose Investments.
You’ll see your investment history as a table with the following headings.
- Date – when the money was invested.
- Type – whether the payment is from you or your workplace.
- Amount – how much was invested.
You can expand each row to see the fund, number of units and the unit price for each investment.
It automatically shows all the investments from the last three months. Use Choose dates to see earlier investment transactions.
You can also filter by type of payment – from you, your workplace, or a pension transfer.
Our dedicated page will give you the details you need to stop paying in to your pension.
You can stop paying into your now:pensions account at any time. But, if it’s been more than a month since you were enrolled, you won’t get your payments back. Your pension savings will stay invested until you retire and start to take your money, or you transfer your pension savings out to another pension.
Log in to now:u and go to Investment. You’ll see the plan you’re currently invested in. Choose Change your plan.
On the Choose your plan page, you’ll see all the investment plans that are available. Choose See details to see the description, charges and a breakdown of the investments in each plan.
Once you’ve decided which plan you want, use the Choose this plan button to select it and then choose Continue.
You can change your planned retirement age at the same time, if you want to.
Be sure to check your choice before confirming. We’ll email you to confirm the changes.
Download the now:u app to your device. You’ll find it in Google Play or the App Store.
Or, if you’re using a desktop or laptop computer, log in at nowu.nowpensions.com/login.
Once you’ve set up now:u you’ll be able to:
- see the value of your pension savings
- see how your investments are doing
- change your payments in
- change your investment choices
- check and change personal details
- name people to get your pension savings if you die before them
- easily find and transfer in other pensions.
You don’t have to retire to start taking your money out of now:pensions. At the moment you can start taking it once you’re 55. This age goes up to 57 in 2028.
You do have a planned retirement age in now:pensions. We assume it’s your State Pension age if you haven’t told us anything different. Check your State Pension age now.
This is important because your planned retirement age affects how your money is invested as you get closer to retiring. If we don’t use the right age, your investments won’t work in the way they should. You could miss out on some retirement income.
To check or change your planned retirement age, log in to now:u and go to Investments > Personalise your plan. On the Choose your plan page, choose See details.
Below the details of the charges you’ll see your current planned retirement age. Use the plus or minus signs to change the age to the one you want.
It’s a summary of your pension savings.
Every year we send an email to your now:u mailbox with your annual statement attached. Log in to now:u and go to your mailbox. You’ll be able to download your annual statement and print it, if you want to.
Your annual statement covers the period between 1 April and 31 March each year. It tells you what your pension savings are worth at 31 March and how much they could be worth in the future.
Your annual benefit statement tells you:
- how much money you’ve built up in your pension savings
- how much you and your workplace have paid in
- how investment has affected the value of your pension savings
- the costs and charges that apply to your account
- an estimate of how much your savings might be worth at your planned retirement age
- what you could do to give yourself more money in the future
Firstly – you usually need to be at least 55 (57 from 6 April 2028).
You may be able to take your pension savings earlier if you’re suffering from ill health.
Read our guide to learn more on how to take your pension savings.
Auto enrolment means that, as long as you qualify, your workplace must put you into a pension without you asking. You and your workplace pay money in to build up pension savings for you.
To qualify to be auto enrolled, you must:
- normally work in the UK
- be between 22 and State Pension age
- earn more than £10,000 a year (£833 a month or £192 a week) from one job
Auto enrolment was introduced in 2012 to get more people saving for their retirement, after the government found many people had few or no pension savings other than the State Pension.
Since it was introduced, over 10 million people have been enrolled into a pension and started saving for their retirement with their workplace’s help.