Financial advisers How we help you and your clients

Our new pension platform is designed to help you to set up and manage your clients’ pension schemes quickly and effectively.

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The benefits of now:pensions

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Trusted by over 20,000 organisations and 2 million members

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Access to a dedicated client relationship management team

now: that’s different

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Help keep your clients compliant by sending statutory worker comms

now: that’s better

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Give employees control of their pension 24/7 with our now:u app

now: that’s easy

Helping your clients get the most from their pensions

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Managing clients' pensions

From our new pension platform, now:u, to a nationwide support team and dedicated help centre, we can help your clients manage their pension effectively.
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Clear competitive charges

Our pricing is designed to meet the needs of businesses of all sizes, while being transparent and fair to members.

Get support when you needed

Our help centre has FAQs and guides to help you find the answers you're looking for.
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now:u is our brand-new administration platform designed to make your day job simpler

  • high-level security with two-factor authentication.
  • simple online management tools and automated functions.
  • easy-to-use website.

Frequently asked questions

See all support for financial advisers

If you’re an adviser who’s moved from Gateway to now:u, follow the instructions here to log in to now:u for the first time.

If you’ve never logged in to your now:pensions account before
Go to the now:u start page and follow the on-screen instructions to set up your account. We’ve listed the steps for this in our guide.

If you’re logged in to now:u but don’t do anything for 20 minutes, you’ll see a message asking if you want to stay logged in. This is to keep your now:pensions account and your personal details safe.

To stay logged in, you need to reply to that message within 10 minutes. Otherwise, you’ll be automatically logged out to protect your now:pensions account.

The only time this won’t happen is if you’re a workplace user processing large pension data files.

If you’re details aren’t working, or you don’t know them, our guide can you help you find a solution.

now:u is designed to work with most payroll software.

You need to submit accurate data to make sure you meet your auto enrolment duties by The Pensions Regulator’s deadlines, so it’s essential your payroll software can handle the requirements of auto enrolment. Ask your payroll department or payroll software provider what systems they have to deal with auto enrolment, including assessing and communicating with workers.

Your duties start date is the date you first employ someone – even if it’s only one person. This is the date from which your legal duties under auto enrolment apply.