Payroll bureaus Managing clients' pensions
now:u is designed to make managing your clients’ workplace pensions as easy as possible.
Help and support whenever you need it
A network of relationship managers
Our nationwide team of relationship managers are available to support you and your clients.
An easy-to-use help centre
Our online help centre has a of guides and FAQs to help you at every stage of managing your clients’ pensions.
A dedicated client support team
Our support team is available to help with any questions you have.
Simple, secure administration
now: u enables you to manage all your clients in one place with a single login. It's designed to integrate seamlessly with your payroll software provider.
Your clients get their own login so they can look at their details online.
And your clients' workers get access to the now:u app, so they can manage their pensions on their mobile devices at any time.
Frequently asked questions
See all support for payroll bureausYou should upload your pension data file as soon as possible after your payroll processing date – but make sure all the information in it is correct and complete. We use this information to send statutory communications to your workers on your behalf. There are strict timescales, enforced by The Pensions Regulator, for sending these to workers.
Our step-by-step guide will give you detailed information on how to do this.
Follow our step-by-step guide to learn more about the process.
Our guide can help you through this process, step-by-step.
You can only edit a worker’s contributions if they’ve been processed for a pay period and their status is Payment received. You can’t edit contributions with a status other than Payment received. The screenshot below shows how the Edit pencil icon only appears next to rows that say Payment received.
If there are already contributions for that worker in the pay period, you’ll be able to:
- change or delete that worker’s contributions for the period
- give a leaving date for the worker.
If there are no contributions for that worker in the pay period, you’ll only be able to:
- put in a contribution amount for that worker in the period
- give a leaving date for the worker.
You must save each change you make. Once you’ve made all the changes you need to the pay period, choose Submit payroll.
You can increase and decrease the value of contributions in the same pay period update. Once you’ve made all your changes and submitted the payroll, the system will work out what extra money needs to be paid, or what refund should be made to the appropriate bank account.