Guides for members

Help with unlocking my account

Why was my account locked? As part of our routine security monitoring, some accounts ar...
A cheerful and well dressed senior couple of African American descent sit on the steps of the Lincoln Memorial while on a fun and relaxing winter trip to Washington DC.

How we work out the future value of your pension savings

You can see an estimate of your future pension savings: We show all future estimates of...
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Why does the value of your investments go up and down? 

How investments work  Your pension savings are invested in the financial markets. ...
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What happens to the money you pay in to your pension savings?

We take great care to protect the money you pay in to your pension savings. Your workpl...
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Logging in to now:u

If you’re logging in to your now:pensions account for the first time Go to the&nb...
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Updating your details in now:u

What can you update in now:u? Your mobile number Log in to now:u. From your Snapshot, c...
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Bereavement

There may come a time when you have to deal with the affairs of someone who has died. W...
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Additional support

Do you need extra support? If you tell us what extra support you need, we’ll try our be...
A happy elderly couple is dancing in the kitchen

How to use the retirement planner

Log in to now:u. From your Snapshot, go to Plan your retirement. You’ll ...
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Transferring other pensions into your now:pensions account 

Why bring all your pensions together?   How to transfer other pensions in   W...
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Transferring your pension savings out of now:pensions

Make sure transferring out is right for you You’ll need to decide whether transferring ...
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What to do if your workplace stops using now:pensions

If your workplace stops using now:pensions, it will no longer pay in to your pension sa...