We offer an online solution for managing your clients’ workplace pension that’s secure and straightforward to use, while giving workers simple, personalised access to their pension savings.
When you set up your clients’ workplace pension account you’ll get access to now:u, our new pension platform.
now:u puts you in complete control of your clients’ workplace pension. You’ll use it to:
You can choose to use our communication service for your clients' workers when you sign up. Our statutory communications are clear, concise and easy to understand and act on.
Managing clients' pensions
You can find a step-by-step guide on how to do this so you can easily manage your clients’ pensions and upload files.
If you had a Gateway account with us before, go to the now:u login page and log in with the same username and password you’ve used previously.
Once you’ve done this, you’ll get an email with a security code and a link to finish setting up now:u. If you’re trying to log in but don’t get the email, please ask us for help using webchat.
Want to set up a new workplace or payroll bureau with us?
You can set up a new workplace account or a new payroll bureau account at any time.
For more details on logging in, read this guide to logging in for payroll bureaus.
If you’re logged in to now:u but don’t do anything for 20 minutes, you’ll see a message asking if you want to stay logged in. This is to keep your now:pensions account and your personal details safe.
To stay logged in, you need to reply to that message within 10 minutes. Otherwise, you’ll be automatically logged out to protect your now:pensions account.
The only time this won’t happen is if you’re a workplace user processing large pension data files.
If you’re details aren’t working, or you don’t know them, our guide can you help you find a solution.
now:u is designed to work with most payroll software.
You need to submit accurate data to make sure you meet your auto enrolment duties by The Pensions Regulator’s deadlines, so it’s essential your payroll software can handle the requirements of auto enrolment. Ask your payroll department or payroll software provider what systems they have to deal with auto enrolment, including assessing and communicating with workers.
