Payroll bureaus Why recommend us?

There are lots of good reasons to recommend now:pensions to your clients.

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We're trusted by tens of thousands of workplaces

We’re an award-winning UK workplace pension provider. Tens of thousands of workplaces, from lots of different industries, trust us with their workplace pensions. We look after the pension savings of millions of people. In fact, we’re the UK’s third largest auto enrolment pension provider by number of members. 

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We work with organisations of all sizes

Our workplace pension works for organisations of all sizes, from all sectors. So you can take on clients who may have struggled to find a suitable pension provider – because they’re too small, for example. 

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Simple, secure online administration with now:u

Our brand new, fully-featured pension platform offers instant access, high-level security and seamless integration with your payroll software. 

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Independent governance keeps clients’ pensions safe

now:pensions is a master trust, formally authorised and regulated by The Pensions Regulator. We’re governed by an independent trustee board made up of well-known, experienced pensions industry people.  

Comprehensive help and support

Our online help centre has a vast collection of guides and FAQs to help you and your clients at every stage of managing pensions. You and your clients have access to our national network of relationship managers. And you can talk to us on webchat for rapid support.  

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Frequently asked questions

See all support for payroll bureaus

You can find a step-by-step guide on how to do this so you can easily manage your clients’ pensions and upload files.

If you had a Gateway account with us before, go to the now:u login page and log in with the same username and password you’ve used previously.

Once you’ve done this, you’ll get an email with a security code and a link to finish setting up now:u. If you’re trying to log in but don’t get the email, please ask us for help using webchat.

Want to set up a new workplace or payroll bureau with us?
You can set up a new workplace account or a new payroll bureau account at any time.

For more details on logging in, read this guide to logging in for payroll bureaus.

If you’re logged in to now:u but don’t do anything for 20 minutes, you’ll see a message asking if you want to stay logged in. This is to keep your now:pensions account and your personal details safe.

To stay logged in, you need to reply to that message within 10 minutes. Otherwise, you’ll be automatically logged out to protect your now:pensions account.

The only time this won’t happen is if you’re a workplace user processing large pension data files.

If you’re details aren’t working, or you don’t know them, our guide can you help you find a solution.

now:u is designed to work with most payroll software.

You need to submit accurate data to make sure you meet your auto enrolment duties by The Pensions Regulator’s deadlines, so it’s essential your payroll software can handle the requirements of auto enrolment. Ask your payroll department or payroll software provider what systems they have to deal with auto enrolment, including assessing and communicating with workers.