Contact us

We’re here to help with questions about your pension savings or your workplace pension scheme.

Visit our help centre

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Have you tried our help centre?

Our help centre is packed with FAQs, guides, and videos to help you find answers to your questions.

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Don't want a pension with us?

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If you want to stop paying in to your pension, fill in our easy online form. It’ll take two minutes.

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Chat to us

Use our live chat – it’s quick and easy to chat with one of our team.

Connect with a customer service agent in minutes.

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Members

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Call our member support team on 0330 100 3334 from 8am to 6pm, Monday to Friday. When you call please give your full name, address and National Insurance number. We may record your call to help us improve our service to you.

We’ll never email you to ask for financial information or to make pension contributions. If you receive any emails like this that look as if they’re from us, please ignore them and let us know.

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Workplaces and payroll bureaus

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Call our client support team on 0330 100 3336 from 8am to 6pm, Monday to Friday. Please be ready to give your four-digit employer code.

We may record your call to help us improve our service to you.

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Need extra support?

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Whether you need extra help using now:u, paper or braille, we’re here to help.

 

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Taking care of pensions when someone close to you has died

We know this must be a very painful and upsetting time. We’re here to help however we can.

You can talk to one of our advisers, who will guide you through what to do next.

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Send us your documentation

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If you have documents you need to send to us, you can post them to:

now:pensions
3rd Floor
37 Park Row
Nottingham
NG1 6GH

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Media enquiries

Samantha Gould, Head of PR and Campaigns,
pressoffice@nowpensions.com.
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How to improve now:pensions

Our Trustee acts on behalf of now:pensions members. If you have any views or suggestions that would help improve now:pensions, please write to the Trustee at trustees@nowpensions.com.
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Complaints

We aim to make pension saving and workplace pensions simple and we work hard to provide excellent service.

But nobody's perfect. If we’ve got something wrong and you have a complaint about our workplace pension or our service, please tell us as soon as possible. We’ll do our best to put things right.