Help Centre for Payroll bureaux

What do I do if I have calculated the incorrect tax relief on employee pension contributions?

There are two ways pension providers normally calculate tax relief on pension contributions – net pay and relief at source.

The net pay arrangement which NOW: Pensions operates means that employers do not need to deduct any tax from their employees’ pension contributions as it is deducted from gross pay (before tax is calculated).

Please check that where your payroll software offers the choice of net pay and relief at source, that you have selected the net pay option as this is the only way that NOW: Pensions operates.
If you are currently, or have in the past, paid contributions across to NOW: Pensions on the wrong tax relief basis i.e. relief at source, you will have underpaid us for contributions and overpaid tax to HMRC and you will need to rectify this immediately.

• The underpayment of contributions should be aggregated as a single payment on the file you import to us in the AVC column.
• Overpayments of PAYE tax must be resolved directly with HMRC.
• As pension payments will have been underpaid, we recommend that you advise The Pensions Regulator of this error and confirm to them the steps that you will be taking to rectify it.

There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First