Help Centre for Payroll bureaux

I’m a Sage user and I’ve sent contributions across to NOW: Pensions on a “year to date” basis in error, what should I do?

If the payroll period is not displayed as processed in the Payroll Details section of your portal:

You can simply overwrite the data by uploading a correct file. Contributions will be taken as per your new file.

If the payroll period is displayed as processed in the Payroll Details section of your portal and you have received an email confirming the amount to be debited from your account:

1. Contact your bank and ask them to recall the year to date contribution amount. This will be the amount confirmed in the direct debit email. It is important that you do not cancel the direct debit as this will prevent NOW: Pensions from collecting future contributions.

2. Contact NOW: Pensions as soon as possible to let us know that you have uploaded year to date contributions. You will be asked to provide the correct payroll file for the period(s) affected and on receipt NOW: Pensions will start corrective work to ensure your employees’ pension records are accurate.

 

Related resources

How would I know if I’ve sent contributions across to NOW: Pensions on a “year to date” basis?
How do I avoid mistakenly sending contributions across to NOW: Pensions on a “year to date” basis?
When would I need to send contributions across to NOW: Pensions on a “year to date” basis?

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods, SALT.agency