Help Centre for Payroll bureaux

How do I reconcile or see a breakdown of Direct Debit contributions?

There can often be a mismatch between the contributions that have been deducted from payroll for a specific pay period and the amount that is collected by Direct Debit. These discrepancies can occur for a number of reasons however predominately the discrepancies are due to the employee being in their opt out period or there being a conflict in the data that has been uploaded.

In order to be able to identify and reconcile these discrepancies and see a breakdown of your payments, go to your NOW: Pensions portal and click on ‘Reports’. This is where you will be able to access a ‘Direct Debit Contribution Reconciliation’ report. This report will enable you to reconcile the Direct Debit collections that are made once payroll data has been successfully uploaded and processed through the portal.

The report will allow you to reconcile the contribution figures that are quoted on the Direct Debit collection emails that are issued and also establish why contributions may not have been collected for some employees.

The guide below will provide you with further information on how to access and use the report.

Direct Debit reconciliation guide

Related FAQ:

Can contributions be altered for individual employees?
How can you ensure the correct contributions are being collected?

 

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors