Help Centre for Payroll bureaux

How do I reconcile or see a breakdown of Direct Debit contributions?

There can often be a mismatch between the contributions that have been deducted from payroll for a specific pay period and the amount that is collected by Direct Debit. These discrepancies can occur for a number of reasons however predominately the discrepancies are due to the employee being in their opt out period or there being a conflict in the data that has been uploaded.

In order to be able to identify and reconcile these discrepancies and see a breakdown of your payments, go to your NOW: Pensions portal and click on ‘Reports’. This is where you will be able to access a ‘Direct Debit Contribution Reconciliation’ report. This report will enable you to reconcile the Direct Debit collections that are made once payroll data has been successfully uploaded and processed through the portal.

The report will allow you to reconcile the contribution figures that are quoted on the Direct Debit collection emails that are issued and also establish why contributions may not have been collected for some employees.

The guide below will provide you with further information on how to access and use the report.

Direct Debit reconciliation guide

Related FAQ:

Can contributions be altered for individual employees?
How can you ensure the correct contributions are being collected?

 

I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
NOW: Pensions was attractive to us because the staff were very helpful and they sent over all the information required. This made the decision easy. — Metro Surveillance Group Ltd
NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods, SALT.agency
Our broker recommended NOW: Pensions, as they believed it would be our best option. We have not been disappointed, the NOW: Pensions customer support teams are great and always available. — Bromborough Paint & Building Supplies Ltd
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary