There can often be a mismatch between the contributions that have been deducted from payroll for a specific pay period and the amount that is collected by Direct Debit. These discrepancies can occur for a number of reasons however predominately the discrepancies are due to the employee being in their opt out period or there being a conflict in the data that has been uploaded.
In order to be able to identify and reconcile these discrepancies and see a breakdown of your payments, go to your NOW: Pensions portal and click on ‘Reports’. This is where you will be able to access a ‘Direct Debit Contribution Reconciliation’ report. This report will enable you to reconcile the Direct Debit collections that are made once payroll data has been successfully uploaded and processed through the portal.
The report will allow you to reconcile the contribution figures that are quoted on the Direct Debit collection emails that are issued and also establish why contributions may not have been collected for some employees.
The guide below will provide you with further information on how to access and use the report.