Help Centre for Payroll bureaux

I have validation issues with payroll configuration

This help centre article relates to validation issues when uploading payroll data to the NOW: Pensions portal, specifically the error: ‘The combination of ER CODE, PAY CODE, PAYPERIOD, PAYFREQ and PAYSTART does not match the Payroll configuration’.

This error can be easily resolved by ensuring that the pay period start date on the portal is the same as the pay period start date on your input file.

Example

On the portal you set up pay period 1 with a pay period start date of 01/01/2016 however on your payroll file the pay period start date is 06/01/2016. You just need to open the relevant pay period, amend the pay period start date to 06/01/2016, and click save.

Once you have completed the amendments  you will be able to import your file successfully. Should you still be experiencing issues please call our Customer Support team on 0 333 100 33 99.

Related resources

Guide to common errors and warnings. This guide highlights some of the most common errors and warnings encountered when uploading files through the web portal

I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
Our broker recommended NOW: Pensions, as they believed it would be our best option. We have not been disappointed, the NOW: Pensions customer support teams are great and always available. — Bromborough Paint & Building Supplies Ltd
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods, SALT.agency