Help Centre for Payroll bureaux

I have validation issues with payroll configuration

This help centre article relates to validation issues when uploading payroll data to the NOW: Pensions portal, specifically the error: ‘The combination of ER CODE, PAY CODE, PAYPERIOD, PAYFREQ and PAYSTART does not match the Payroll configuration’.

This error can be easily resolved by ensuring that the pay period start date on the portal is the same as the pay period start date on your input file.

Example

On the portal you set up pay period 1 with a pay period start date of 01/01/2016 however on your payroll file the pay period start date is 06/01/2016. You just need to open the relevant pay period, amend the pay period start date to 06/01/2016, and click save.

Once you have completed the amendments  you will be able to import your file successfully. Should you still be experiencing issues please call our Customer Support team on 0 333 100 33 99.

Related resources

Guide to common errors and warnings. This guide highlights some of the most common errors and warnings encountered when uploading files through the web portal

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods, SALT.agency