Help Centre for Payroll bureaux

I’ve received an email about unusual / fluctuating pension contributions. What’s it about and what should I do?

Our systems monitor the contributions employers send across to us and a flag is raised when we spot an unusual pattern.

In this instance we usually send an email to double check with you that the amount submitted is correct.

We know that there can be many legitimate reasons for pension contributions to sometimes fluctuate for example:

  • Increases/decreases in employee salaries
  • Bonus payments to employees
  • The upload contained contributions for multiple pay periods
  • You have changed the frequency of your payroll (e.g. from weekly to monthly)

If this is the case, then the fluctuation is to be expected and you can disregard this email.

But, sometimes mistakes are made which is why we send an email to double check. For example, one of the most common errors is when contributions are sent across to us on a ‘year to date’ basis by mistake. Read more about that here.

If you receive one of these emails please take care to read it. If you are happy that the contributions are correct, there’s nothing you need to do. If they do look unusual, please contact us straight away.

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