Help Centre for Payroll bureaux

A member is asking to pause contributions. What should I do?

Members can ask to stop their pension payments (cease contributions) and leave active membership at any time. If they do, you’ll stop contributing for them at the same time.

Members who choose this option will be automatically re-enrolled at their employer’s next re-enrolment date. This occurs once every three years.

These members can choose to rejoin at any time before automatic re-enrolment too.

If you have any more questions on members asking to pause contributions, or on anything else, please email our customer services team at

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,