Help Centre for Payroll bureaux

I’m not paying employees for the time being, what do I need to do?

If you’re paying some staff, but not others, simply amend the relevant contribution amounts, gross pay and pensionable earnings columns to ‘0’ for those employees who haven’t been paid, then upload the payroll file as normal.

If you’re not paying anyone, please log on to Gateway and select the ‘Null submission’ option for the relevant payroll.

You should keep your Direct Debit active – there’s no need to cancel it.

If you have any more questions on what you need to do if you’re not paying employees for the time being, or on anything else, please email our customer services team at clientsupport@nowpensions.com.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods, SALT.agency