Help Centre for Payroll bureaux

Should I cancel my Direct Debit?  

No. Please keep your Direct Debit active – there’s no need to cancel it.

If you’re paying some staff, but not others, simply amend the relevant contribution amounts, gross pay and pensionable earnings columns to ‘0’ for those employees who haven’t been paid, then upload the payroll file as normal.

If you’re not paying anyone, please log on to Gateway and select the ‘Null submission’ option for the relevant payroll.

If you have any more questions on direct debits, or on anything else, please email our customer services team at

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,