Help Centre for Payroll bureaux

Can I pause pension contributions or take a pension payment holiday?

No. If you’re paying employees, you must continue to make employer contributions (a minimum of 3%) and deduct employee contributions (5%) to meet the minimum requirement of 8%.

Where you’ve already paid staff and deducted contributions, you’ll need to continue to upload your pension data and allow the collection to be made.

If you’re paying some staff, but not others, simply amend the relevant contribution amounts, gross pay and pensionable earnings columns to ‘0’ for those employees who haven’t been paid, then upload the payroll file as normal.

If you’re not paying anyone, please log on to Gateway and select the ‘Null submission’ option for the relevant payroll.

You should keep your Direct Debit active – there’s no need to cancel it.

If you have any more questions on pausing pension contributions or taking a pension payment holiday, or on anything else, please email our customer services team at

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,