Help Centre for Payroll bureaux

Can I encourage employees to opt out of or take a break from our workplace pension scheme?

No. You mustn’t advise or encourage employees to opt out of your workplace pension scheme. This could be considered an inducement and would be a breach of your legal duties. We’re obliged to monitor this and report any such incidents to The Pensions Regulator.

If you have any more questions on adhering legal duties for our workplace pension scheme, or on anything else, please email our customer services team at

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,