Help Centre for Payroll bureaux

A member is asking to pause contributions. What should I do?

Members can ask to stop their pension payments (cease contributions) and leave active membership at any time. If they do, you’ll stop contributing for them at the same time.

Members who choose this option must be automatically re-enrolled at your next re-enrolment date, if they continue to meet the eligibility criteria. Re-enrolment occurs once every three years, based on your staging or duties start date.

However, these members can also choose to rejoin the Scheme at any time.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods, SALT.agency