Help Centre for Payroll bureaux

Need to get in contact with our support team?

Our UK based support team are available Monday to Friday 8am – 6pm. If you are unable to find the answers to your questions in the Help Centre, then they will be there to help. Please note, that support is available to contacts who are registered with NOW: Pensions.

When you call, we will need to verify your details as part of the NOW: Pensions data protection requirements. Please have the following information to hand.

Employer

  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

Payroll bureau

  • Your 5 digit payroll bureau code
  • The 4 digit employer code to which your query relates to
  • Registered name and postcode of bureau
  • Registered name and postcode of client to which the query relates to

Phone: 0330 100 3336
Email: bureausupport@nowpensions.com

Financial adviser

  • The name and address of the adviser firm for which the adviser works
  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

In order to access information from your clients account you must first be linked in our system. If you did not make the online scheme application on behalf of the employer you may not be linked, in this situation we will need a Letter of Authority or e-mail confirmation from the employer before we can release the scheme information to you.

 

I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister