Help Centre for Payroll bureaux

A guide to setting up PDF communications in your bureau microsite

If your client doesn’t have email addresses for some or all of their employees then they have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on, by them, to their employees within the statutory timescales (6 weeks).

This Help Centre article will guide you through the PDF communications setup in your Payroll Bureau microsite. This option will eliminate the print and post cost your client would incur for having communications delivered by post to their employees. Those employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.


Step 1
Logging In

First, log in to your Payroll Bureau microsite using the login name and password details.


Step 2
Logged in

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Once logged in, click on 'Company Details' on the left hand menu. If ‘Company Details’ is not shown on the left hand menu, click on ‘Reference Data’ and scroll down until you see ‘Company Details’.


Step 3
Company Selection

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Select the company that would like to switch PDF communications on within the Company Details List and click ‘Open’. If you are a payroll bureau managing company sites on behalf of your clients, you must first confirm with the employer that they are happy to turn on this facility and have the employer provide you with the email address at their organisation that they want to use for PDF delivery. You will need to repeat this process for all relevant clients.


Step 4
Email PDF attachments

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Select the ‘Use emailed PDF attachments for employees without an email address held on the Employer Portal’ by ticking the box.


Step 5
Enter Business Email Address

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Enter the generic business email address your client has chosen to receive the PDF communications and click save. We recommend that your client’s associated inbox is checked daily to ensure that employees’ communications are forwarded on to the relevant employees as soon as possible, and within the statutory timescales.


Step 6
Save Your Changes

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After you click save, the ‘Your changes have been saved’ message will appear.


Step 7
Example of email sent from NOW: Pensions

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Click on the icon to see an example of what an email sent from NOW: Pensions to your client’s generic email address will look like for an employee without an email address. This will allow your client to see at a glance the name of the employee and the type of communication attached. Each separate PDF communication will be delivered to your clients generic email address individually instead of all documents being sent as a batch, making it easier for your client to identify which employee should receive the communication.

ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
“Redington’s Investment Committee assigned an Approved Rating to the NPI DGF and positive on the fund.” — Redington
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland