Help Centre for Advisers

This report published by the Pensions Institute, explores whether the cost of membership offers value for money to the ‘average’ member. It looks at preliminary quantitative and qualitative findings of Caveat Venditor and provides fresh analysis.

“Pensions 2022 – a vision of the future” is a white paper report that brings together the views of eleven industry experts and commentators on what they hope the world of pensions will look like in 2022 – ten years on from the introduction of auto enrolment – and what they believe needs to happen to make their vision a reality.

The Policy of Social Responsibility sets out the principles and policies adopted by NOW: Pension Trustee Limited in investing the assets of NOW: Pensions Trust.

Find out all the great reasons to work with NOW: Pensions in this document.

This brochure outlines the flexible solution and comprehensive support that NOW: Pensions offers so you can focus on advising your cients, from initial engagement right through to launching the scheme and implementation.

A two page document explaining some of the costs that may be associated with setting up a pension scheme, how to keep costs down and how much it costs to use NOW: Pensions.

This document outlines the online sign up process. It explains the steps that need to be taken, the information you will need to get started and what NOW: Pensions has to offer.

An editable template financial advisers can give to clients outlining the fees advisers charge for auto enrolment such as assessment and structure; identifying and recommending providers; member communications; implementation; updates and post staging/duties start date services.

Information about NOW: Pensions investment proposition covering our investment strategy, philosophy and management. A useful document in gaining more information on how your money is being managed.

There can be a lot of information to get to grips with when trying to understand auto enrolment. This document helps employers make sure they are asking the right questions when speaking to a financial adviser.

This step by step guide will help you understand what is expected of you and how employees may be affected. The steps are broken down into the following categories: Staging/duties start dates and planning, Scheme selection, Scheme design and contributions, Payroll integration, Assessing workers, Postponement, Communications, Record keeping and reporting.

This document describes the process an employer must follow roughly every three years from their staging/duties start date.

A form for employers to complete and return to NOW: Pensions with instructions for their bank to pay for deducting contributions.

A form for employers to complete and return to NOW: Pensions with instructions for their bank to pay for deducting charges, if applicable.

A template financial advisers can use to give to their clients agreeing the services they will provide for setting up a pension scheme. It includes a description of initial services, charges, ongoing and potential ad hoc services, services not covered under this agreement and any risk warnings.

A report which financial advisers can adapt for their clients outlining their recommendation as to which pension provider they feel is most suitable, responsibilities, postponement, implementation plans and next steps.

The online sign up form can be completed and given to a business adviser such as a financial adviser or payroll bureau who can set up your NOW: Pension scheme online for you.

A letter template financial advisers can send to potential clients to let them know that they advise on auto enrolment and that they can help them with the planning and set up.

A letter template financial advisers can use to help communicate to their clients how they can help them with the planning and getting set up for auto enrolment.

This is a document guiding employers through the initial set up of their employer portal and includes: logging in, verify company details, employer/admin role account setup, setting up your payroll, postponement decisions and importing employee data.

A straightforward and easy-to-read guide to auto enrolment into a workplace pension which explains auto enrolment from an employee’s perspective.

Welcome to the NOW: Pensions Trust, your workplace pension scheme. Our member booklet will help you understand your workplace pension and the importance of saving for your retirement.

It also explains where your money is invested, how tax relief on your pension contributions works, the charges we make, how to transfer pension savings in, and what you can do with your money when you retire.

Changes to pension regulations mean that you have several ways to take your money. If you’re aged 55, or older, you can take your pension savings without having to buy an annuity.

Our helpful leaflet contains information about the pension choices available to you through the NOW: Pensions Trust and guidance about the things you need to think about when deciding what to do with your pension savings.

We explain what auto enrolment into a workplace pension is, how it works and how pension savings are invested for members of the NOW: Pensions Scheme. We also set out administration costs and charges related to your pension scheme.

We explain how NOW: Pensions manages members’ pension savings and how we invest employer and employee contributions.

We also explain how our Diversified Growth Fund and Retirement Countdown Fund work, including the growth phase, the protection phase and the glidepath to retirement, which apply at different stages of our members’ pension saving journey.

Our guide explains how to use and manage the generic input file in our Gateway employer website. Please follow these guidelines if your payroll software determines your auto enrolment outputs.

We also assume the following.
• Your payroll does the categorisation.
• Any postponement dates are calculated within the payroll.
• All contribution deductions are calculated within the payroll.
• Your payroll determines auto enrolment.
• The column headings in your file exactly match those set out under ‘What
should the pension data file contain?’ (although the order’s not prescriptive).
• Your CSV file is comma delimited.

This document is only to be used where NOW: Pensions is performing the assessment functions. Within it you will find the information that is to be included in the generic input file when uploading it to the NOW: Pensions employer portal.

Our guide explains how to use and manage the generic input file in our Gateway employer website. Please follow these guidelines if your payroll software determines your auto enrolment outputs.

We also assume the following.
• Your payroll does the categorisation.
• Any postponement dates are calculated within the payroll.
• All contribution deductions are calculated within the payroll.
• Your payroll determines auto enrolment.
• The column headings in your file exactly match those set out under ‘What
should the pension data file contain?’ (although the order’s not prescriptive).
• Your CSV file is comma delimited.

Some payroll software providers operate on a tax week/month basis so there may be some work to do at the start of the tax year to ensure submissions from payroll software providers can be accepted by NOW: Pensions. Within this document you will find instructions for creating new pay periods and amending existing pay periods.

This document helps identify any potential problematic data to ensure that employee records are not being duplicated and employees are not being paid twice.

This document explains the different columns and formatting to be included in the file which is exported from the NOW: Pensions portal.

A template that can be used to bulk upload your payroll timetable. The bulk upload facility allows you to create multiple pay periods in one go. We would suggest that you have a minimum of 3 and a maximum of 12 month’s worth of future pay periods set up at any one time.

The Gateway employer website is designed to help you ensure the data is correct before you import it. Once data is committed to the database it can’t be changed. There are clear error messages and warnings which alert you to any potential problems. This guide provides additional information on the errors and warnings that you may see and how to resolve them.

Our guide is designed for different clients and different systems, so not all errors will apply to every situation.