Help Centre for Advisers

I’ve missed my auto enrolment duties start date

Missed your auto enrolment duties start date? Don’t worry – in just 3 simple steps, NOW: Pensions can help you to get back on track and set up a compliant workplace pension scheme.

Please note. The content of this page is to be used as a guide only. If you have any concerns about missing your duties start date you should consult The Pensions Regulator or your legal (and other relevant) advisers. NOW: Pensions accepts no liability arising in connection with an employer missing their duties start date as it is the employer’s responsibility.

Step 1
Complete the online application

Register online with us if you haven’t already done so. You will be asked to confirm your email address and to log in to the website where you can start the online application, which should take you around 15-20 minutes. On completion a legal agreement will be produced which can be approved online without the need for a wet signature.

Sign up

Step 2
Contact The Pensions Regulator

You will need to contact The Pensions Regulator (TPR) on 0845 600 1011 (Option 3) to let them know you have selected the NOW: Pensions Trust as your auto enrolment pension provider. The Pensions Regulator will ask you for the following:

  • Your PAYE reference number

    Your PAYE reference can be found on a P6/P9 coding notice or on your white payslip booklet P30BC.

  • Your letter code

    Your letter code can be found on the staging date letter you will have received from The Pensions Regulator

Step 3
Getting back on track

The Pensions Regulator will advise you to rectify the situation as soon as possible ensuring your employees are in the same position they would have been in if you had complied with the regulations. How this is done is at your discretion. If you have missed your duties start date here are some possible actions you could take:

  • If you're less than six weeks after your duties start date deduct and contribute back contributions for all eligible jobholders.
  • If you're more than six weeks after your duties start date – you cover the cost of both the employee and employer from the start of your duties start date to the current date.

Some employers have postponed their implementation of auto enrolment, however, postponement cannot be used unless the relevant communications were issued to all your employees within six weeks of your duties start date. If you haven’t yet communicated to your employees you will need to, so that they know what has happened.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,