Help Centre for Advisers

Online security

NOW: Pensions takes online security very seriously. We are very aware of the risks presented by cyber criminals and that’s why we ask our clients to take extra care when responding to requests for information from NOW: Pensions.

Signs that an email might be fraudulent that appears to originate from NOW: Pensions may include some, although not all, of the following:

  • You weren’t expecting an email from NOW: Pensions and the email address may look unusual;
  • It requests payment to an unfamiliar or new bank account;
  • It contains a link to a website that may look like NOW: Pensions’ website but even one character wrong means it’s a different website;
  • It uses an generic greeting rather than your name; and
  • It asks for personal information such as username, password, or bank details.

If you are suspicious of an email you receive that seems to come from NOW: Pensions:

  • Do not open it – delete it immediately and remove from your recycle bin/trash;
  • If you do open it, don’t click on any links;
  • If you are unsure, call us to verify that the email is genuine; and
  • Please be aware that if you have received an email of this nature, you may be subject to further SPAM emails from other sources and it is important that your IT department are made aware.

To keep secure online:

  • Make sure the spam filter on our email account and computer is enabled and up to date and switched on;
  • Make sure your computer is patched and up to date; and
  • Make sure your computer runs a reputable anti-malware or anti-virus product and it is kept up to date.

 

...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group