Help Centre for Advisers

Need to get in contact with our support team?

Our UK based support team are available Monday to Friday 8am – 6pm. If you are unable to find the answers to your questions in the Help Centre, then they will be there to help. Please note, that support is available to contacts who are registered with NOW: Pensions.

When you call, we will need to verify your details as part of the NOW: Pensions data protection requirements. Please have the following information to hand.

Employer

  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

Payroll bureau

  • Your 5 digit payroll bureau code
  • The 4 digit employer code to which your query relates to
  • Registered name and postcode of bureau
  • Registered name and postcode of client to which the query relates to

Phone: 0330 100 3336
Email: bureausupport@nowpensions.com

Financial adviser

  • The name and address of the adviser firm for which the adviser works
  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

In order to access information from your clients account you must first be linked in our system. If you did not make the online scheme application on behalf of the employer you may not be linked, in this situation we will need a Letter of Authority or e-mail confirmation from the employer before we can release the scheme information to you.

 

Our broker recommended NOW: Pensions, as they believed it would be our best option. We have not been disappointed, the NOW: Pensions customer support teams are great and always available. — Bromborough Paint & Building Supplies Ltd
NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods, SALT.agency
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
NOW: Pensions was attractive to us because the staff were very helpful and they sent over all the information required. This made the decision easy. — Metro Surveillance Group Ltd