Help Centre for Payroll bureaux

“Welcome to the Employers toolkit. Let me give you a quick tour.”

The Help Centre can help with attracting new business, educating your clients and also supporting them.

1. You will be given 3 options to choose from. They will all include documents to read and distribute and also helpful video tutorials which you can share with your clients.

2. Below the toolkit button are helpful topics to help you understand the application process and and step by step guide of how to sign up and what to do once you’ve signed up.

3. To continue with your application click the ‘Continue your application’ button below the helpful topics on the left.

General Awareness Pre-Staging Communications & Employee Education Support

Resource Library - Collateral

Collateral - Introduction


These resources will guide you through everything you need to know about NOW: Pensions and what we offer to our clients and members


This section offers you a full guide to everything you need to know about Auto Enrolment and your responsibilities, whether you are an employer, payroll bureau or an adviser.


Documents in this section will help you sign up to the NOW: Pensions scheme, set up your Direct Debits and help with communications.


Find out how to login, verify company details, employer/admin role account setup, postponement decisions and importing employee data in this section.


Everything an employee needs to know about auto enrolment and the NOW: Pensions scheme can be found here. Including some useful templates for to help you communicate with them.


This section contains everything you need to know about managing your NOW: Pensions Gateway site.


This section includes logging in for the first time, creating additional users for the site, verifying client’s details, setting up client’s payroll details, importing client data, retrieving opt in and opt out data and viewing, amending employee Data and much more.


This section contains an interesting collection of policy findings, reports and white papers.

Resource Library - About NOW: Pensions

These resources will guide you through everything you need to know about NOW: Pensions and what we offer to our clients and members

NOW: Pensions features and benefits brochure
NOW: Pensions Gateway key features

NOW: Pensions Gateway provides payroll bureau administrators and accountants with a simple and modern interface to manage pension submissions for multiple employers and payroll groups.

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Why NOW: Pensions for payroll bureaux

Our straightforward administration and a comprehensive package of support will help you set up and manage new schemes quickly and effectively. Find out all the great reasons to work with NOW: Pensions.

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Auto enrolment costs and charges

A two page document explaining some of the costs that may be associated with setting up a pension scheme, how to keep costs down and how much it costs to use NOW: Pensions.

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An introduction to auto enrolment contributions

The NOW: Pensions contribution models are designed to cater for all requirements, from those that want to comply with the legislation at minimum cost to those that want to offer their employees an enhanced benefit. In this document we outline your options.

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NOW: Pensions payroll bureau proposition

This document gives a short introduction into who we are and what we haver to offer. It provides Information around getting started with auto enrolment, working in partnership with NOW: Pensions, and the costs associated.

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The NOW: Pensions investment approach

Information about NOW: Pensions investment proposition covering our investment strategy, philosophy and management. A useful document in gaining more information on how your money is being managed.

Please note we will be making some changes to this as of the 1st June 2016, please read our announcement of changes document for further details.

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For members: Your pension’s key features

A summary of the key points employee’s need to know about their pension. It includes a brief description of auto enrolment, how the pension arrangement works, what tax relief means, how much their pension will cost and frequently asked questions.

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A member’s guide to investments

This education brochure details how NOW: Pensions manages a member’s pension savings and how we invest employer and employee contributions. It also includes information on how we look after the money now and in the future.

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Resource Library - About auto enrolment

This section offers you a full guide to everything you need to know about Auto Enrolment and your responsibilities, whether you are an employer, payroll bureau or an adviser.

Auto enrolment staging date calendar

This is a poster outlining the auto enrolment staging dates for 2017/18. Useful to display in the office as a reminder of when your clients will be staging.

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An Employee’s Guide to Auto Enrolment

A succinct easy to read guide which explains auto enrolment from an employee’s perspective.

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An introduction to auto enrolment

A guide to help explain the rules and regulations around auto enrolment including summary of auto enrolment, eligibility of a workforce (eligible jobholders, entitled workers and non-eligible jobholders), timings, member costs and postponement.

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Step by step guide to auto enrolment

This step by step guide will help you understand what is expected of you and how employees may be affected. The steps a broken down to the following categories: Staging/duties start dates and planning, Scheme selection, Scheme design and contributions, Payroll integration, Assessing workers, Postponement, Communications, Record keeping and reporting.

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Member booklet

A booklet provided to members of the NOW: Pensions scheme explaining how their money is invested, transferring in other pensions, charges, who to contact and frequently asked questions.

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Understanding auto re-enrolment

This document describes the process an employer must follow roughly every three years from their staging/duties start date.

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PowerPoint: Introducing your workplace pension

A presentation for employees which highlights: What is auto enrolment, why it is happening, how does it affect me, when will I be auto enrolled, costs, when and how can I take the benefits, what if I don’t join and information about NOW: Pensions.

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3 minute guide to NOW: Pensions

An introduction to NOW: Pensions briefly detailing our key services, investment proposition and presenting our Board of Trustees.

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For members: What can you do with your pension pot

A two page document explaining the new pensions regulations on freedom and flexibility in retirement that came out on 6th April 2015 and the options that are available.

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Resource Library - Signing up

Documents in this section will help you sign up to the NOW: Pensions scheme, set up your Direct Debits and help with communications.

Registration and online sign up for the NOW: Pensions Gateway

This document includes all you need to know about signing up your clients with NOW: Pensions. Registration, signing clients up online, contribution models and information about the NOW: Pensions Gateway used for managing the pension scheme.

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Direct Debit Instruction for contributions

A form for employers to complete and return to NOW: Pensions with instructions for their bank to pay for deducting contributions.

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Direct Debit instruction for charges

A form for employers to complete and return to NOW: Pensions with instructions for their bank to pay for deducting charges, if applicable.

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Payroll bureau template: Letter for existing clients

A template that payroll bureaux can use to send to their clients informing them about the details of working with NOW: Pensions as a chosen auto enrolment pension provider.

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For payroll bureaux: Offering your clients a managed solution

A one page document which explains the managed auto enrolment solution and the key points to consider when making this offer to clients.

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Online sign up form

The online sign up form can be completed and given to a business adviser such as a financial adviser or payroll bureau who can set up your NOW: Pension scheme online for you.

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Resource Library - Employer site set up

Find out how to login, verify company details, employer/admin role account setup, postponement decisions and importing employee data in this section.

Guide to Common Errors and Warnings

This guide highlights some of the most frequent errors (in no particular order) encountered when uploading payroll files the NOW: Pensions Gateway and provides guidance to overcome these issues should they arise.

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Your data files explained

This guide has been created to help you understand what a good file looks like so you understand how some errors happen and why they can cause problems.

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Resource Library - Employee communication

Everything an employee needs to know about auto enrolment and the NOW: Pensions scheme can be found here. Including some useful templates for to help you communicate with them.

An Employee’s Guide to Auto Enrolment

A succinct easy to read guide which explains auto enrolment from an employee’s perspective.

brochure
Member booklet

A booklet provided to members of the NOW: Pensions scheme explaining how their money is invested, transferring in other pensions, charges, who to contact and frequently asked questions.

brochure
PowerPoint: Introducing your workplace pension

A presentation for employees which highlights: What is auto enrolment, why it is happening, how does it affect me, when will I be auto enrolled, costs, when and how can I take the benefits, what if I don’t join and information about NOW: Pensions.

template
Template: Tell your employees auto enrolment is coming

A letter which employers can give to their employees outlining when they will be auto enrolled, who is eligible to join and letting them know that NOW: Pensions will be looking after their scheme.

template
Expression of wish form

This document is for members to fill in outlining how they would like to allocate their scheme benefit should they pass away.

form
For members: What can you do with your pension pot

A two page document explaining the new pensions regulations on freedom and flexibility in retirement that came out on 6th April 2015 and the options that are available.

brochure
For members: Your pension’s key features

A summary of the key points employee’s need to know about their pension. It includes a brief description of auto enrolment, how the pension arrangement works, what tax relief means, how much their pension will cost and frequently asked questions.

brochure
A member’s guide to investments

This education brochure details how NOW: Pensions manages a member’s pension savings and how we invest employer and employee contributions. It also includes information on how we look after the money now and in the future.

brochure

Resource Library - Employer site management

This section contains everything you need to know about managing your NOW: Pensions Gateway site.

Guide to Common Errors and Warnings

This guide highlights some of the most frequent errors (in no particular order) encountered when uploading payroll files the NOW: Pensions Gateway and provides guidance to overcome these issues should they arise.

brochure
Your data files explained

This guide has been created to help you understand what a good file looks like so you understand how some errors happen and why they can cause problems.

brochure

Resource Library - Bureau site management

This section includes logging in for the first time, creating additional users for the site, verifying client’s details, setting up client’s payroll details, importing client data, retrieving opt in and opt out data and viewing, amending employee Data and much more.

NOW: Pensions Gateway user guide

The NOW: Pensions Gateway provides payroll bureau administrators and accountants with a simple and modern
interface to manage pension submissions for multiple employers and payroll groups.

brochure

Resource Library - Reports & white papers

This section contains an interesting collection of policy findings, reports and white papers.

Pensions Policy Institute report: An international comparison of employer and employee contributions in DC Pensions Schemes

This report, published by the Pensions Policy Institute, commissioned by NOW: Pensions, explores different factors related to, and country experiences of, employer/employee contribution balances, comparing the UK to countries that have nationwide automatic enrolment schemes.

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Pensions Policy Institute report into automatic enrolment changes

This report, published by the Pensions Policy Institute, commissioned by NOW: Pensions, examines the impact of removing the auto enrolment trigger and the “qualifying earnings” bands.

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Value for money – Assessing value for money in defined contribution default funds

This report published by the Pensions Institute, explores whether the cost of membership offers value for money to the ‘average’ member. It looks at preliminary quantitative and qualitative findings of Caveat Venditor and provides fresh analysis.

reports
Pensions 2022 – A vision of the future

“Pensions 2022 – a vision of the future” is a white paper report that brings together the views of eleven industry experts and commentators on what they hope the world of pensions will look like in 2022 – ten years on from the introduction of auto enrolment – and what they believe needs to happen to make their vision a reality.

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Policy of Social Responsibility in Investments – NOW: Pensions Trust

The Policy of Social Responsibility sets out the principles and policies adopted by NOW: Pension Trustee Limited in investing the assets of NOW: Pensions Trust.

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Resource Library - About Auto Enrolment

Resource Library - Signing Up

Resource Library - Setting Up

Resource Library - Scheme Administration

Resource Library - About NOW: Pensions

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods, SALT.agency
NOW: Pensions was attractive to us because the staff were very helpful and they sent over all the information required. This made the decision easy. — Metro Surveillance Group Ltd
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister