Help Centre for Payroll bureaux

I don’t have email addresses for my clients’ employees

If your client doesn’t have email addresses for some or all of their employees then they have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on, by them, to their employees within the statutory timescales (6 weeks).

PDF communications are set up at the point of application to join NOW: Pensions, however you can amend the email address if necessary. Please see our guide to PDF communications for those employees that you don’t have email addresses for.

The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods, SALT.agency