Help Centre for Payroll bureaux

Complete guide to statutory communications for payroll bureaux

Employers are required to inform employees about auto enrolment, detailing how they are affected by the new legislation. This communication must be provided in writing, preferably email. The duty is on the employer to provide this within the statutory timescales (six weeks), but NOW: Pensions can assist you and your clients with this.

We will send out all of the statutory communications (postponement and enrolment letters) once someone has become a member of the NOW: Pension scheme. This includes communications to entitled workers and non-eligible jobholders who do not join the scheme.

We won’t issue any communication prior to the staging date as this is not a legal requirement. Once the first payroll file has been uploaded, the first communication will be sent out. However, we have created a ‘Template: Tell your employees auto enrolment is coming’ which can be used for pre staging communications.


Delivery options available by NOW: Pensions

NOW: Pensions can provide statutory communications via three delivery options:

Email: The preferred method is always to send the communication via email to the employees as this is considered a secure and fast method of delivery.

PDF communication: If we have not been provided with an email address for some or all of the employees, the employer can select to have communications for these employees delivered to the employer as PDFs, to a centrally managed company e-mail address, for the employer to print and deliver to the employee within the statutory timescales (six weeks).


Employee email addresses

If NOW: Pensions has been asked to send out statutory communications to employees, it is important that you provide us with unique email addresses for each employee via your payroll where email addresses are available. Email addresses also act as a unique login for employees to access their member account where they can view how much is in their pension.

All you need to do is add the employee email addresses to your client’s next payroll file when you are uploading it.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods, SALT.agency