Help Centre for Employers

Email addresses for members

If you don’t have email addresses for some or all employees then the communications are delivered to a generic business email address, as a PDF, to forward on, by employers, to their employees within the statutory timescales (6 weeks).

PDF communications are set up at the point of application to join Now: Pensions, however you can amend the email address if necessary. Please see our Guide to how to amend PDF communications in Gateway for those employees that you don’t have email addresses for.

The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,